Indochino vs Suitsupply: What I Learned Owning Both

My choice today is Suitsupply

If I were buying a suit today, I would choose Suitsupply. I like the quality for the money, and buying from Austria is practical for me. Indochino currently excludes Austria from its published shipping destinations. If it became accessible again, I would still give it another try.

There is a complication in comparing the clothes. My Indochino purchases came earlier in my career, when I was still learning what a good fit looked and felt like. Suitsupply came later. My body changed, my preferences changed and I learned to ask better questions. This is an owner comparison across different years, not a controlled test of equivalent new suits.

What I actually own

Indochino was one of the reasons this site began in 2010. I bought its shirts and tailoring early in my career, and some of those shirts are still in my wardrobe almost 16 years later. That says something useful about longevity, although not everything: I treated them carefully, owned enough shirts to rotate them and avoided washing the same few pieces into the ground.

My Suitsupply history is newer. In 2021 I bought two ready-to-wear shirts in 39 Long and three Custom Made shirts. In 2022 I bought a navy Lazio jacket with Brescia trousers and had the combination altered extensively. In 2023 I added a Custom Made jacket and trousers, and in 2024 two more ready-to-wear shirts followed.

Those order records support what I bought. My verdict comes from wearing the clothes and the account I gave for this article. Neither company sponsored this comparison, and merchant links currently earn no commission.

Ready-to-wear, alterations or Custom Made?

I have used both ready-to-wear and Custom Made at Suitsupply. That range is useful when one garment needs a small alteration and another needs a different starting shape. My navy Lazio/Brescia combination shows why the middle route can be useful: start close, then correct the remaining issues.

With Indochino, my purchases were built around a made-to-measure profile. Having a profile that works is useful when ordering again. The difficult part is getting there without mistaking a tolerable first try-on for a finished fit.

I would begin with what needs correcting: collar, jacket balance, shirt length, trouser rise and room for movement. Decorative options come much later. A conspicuous monogram does not make an uncomfortable shirt a better purchase.

My Suitsupply results benefited from what Indochino taught me

My proportions explain why I use both systems. I am slim, with relatively short legs and a long torso. Standard shirts can be too short, while low-rise trousers exaggerate the imbalance I am trying to correct. More recently, working out added another problem: shirts that once worked became restrictive across the shoulders and biceps.

A 2021 Suitsupply support exchange is a useful example. The shoulders on my 39 Long shirts felt too narrow after wear, so a Custom Made size was created around that issue. The label had taken me close, while movement exposed the part that still needed correction.

I prefer the outcome of my later Suitsupply purchases. I also arrived with a better idea of what I wanted. Indochino helped shape my taste early in my career, and I took those lessons with me. Crediting every improvement to the later brand would miss half the story.

My practical test is ordinary movement: sit down, stand up, walk and raise my arms. A shirt that needs constant retucking will annoy me all day, however good it looks in a mirror. For shirts specifically, Tailor Store is now my preferred combination of adjustable length and everyday fit. My current suit preference does not automatically make Suitsupply my favourite shirtmaker.

Quality: what I can judge from ownership

I think Suitsupply is very good for the money. That is my view from owning the clothes, not a claim that I have taken apart current examples from both brands or measured which will last longer. Some of my old Indochino shirts are still here, which deserves a place in the comparison too.

Suitsupply’s presentation also appeals to me more at the moment. I find the brand more convincing, and as a European I like having a European option. Those are personal preferences. Branding does not prove better stitching or cloth.

For construction background, the current Indochino review covers the published details. Check the specification of the actual suit rather than assume one construction term describes an entire brand. For my next purchase, fit and the practical route to correcting it would carry more weight than a label on its own.

Returns and fit corrections are different buying risks

Suitsupply: country and order type matter

Suitsupply’s Austria returns page offers free returns within 30 days of delivery or store purchase. Items must be unworn and unaltered, with their original tags, and returns must remain in the country of purchase. I would decide whether to keep a ready-made suit before having it altered.

For Custom Made, I would not assume the ordinary return offer applies. The earlier Austria FAQ that included these orders is no longer available, and I could not confirm a current replacement. Suitsupply’s Austria terms also contain an exception to withdrawal rights for goods made to a consumer’s specifications. A voluntary return offer and a withdrawal right are different things. Ask Customer Service for the applicable return terms in writing before ordering.

Indochino: act promptly after delivery

Indochino’s published return policy does not offer ordinary returns or refunds on made-to-measure garments. Its fit-help process instead starts with corrections.

Near a showroom, visit within 14 days of receiving the garment with the swing tags attached. If appointments are unavailable, contact the branch or Customer Experience promptly rather than assume the window is extended. Away from a showroom, contact Customer Experience within 14 days to open a claim. Local-tailor reimbursement has purchase, country and garment conditions; get the allowance and instructions before paying a tailor.

These are summaries of merchant policies, not a ruling on statutory consumer rights. Check the country-specific terms and your order type before deciding that either purchase is refundable.

Compare the finished suit, not two entry prices

I would compare the actual cloth and cut I wanted, including any tailoring and the route back if the fit needed work. This article does not have a verified pair of equivalent current products, so I am not declaring a cheapest brand or quoting an entry price that may belong to another country or a short-lived sale.

The current Indochino offers page can help with the live promotion side. I would settle the buying process first. A discount will not fix the inconvenience of ordering somewhere that cannot deliver to me.

Who I would send to each brand

I would start with Suitsupply if

• You are buying from Austria, as I am.
• You want to try ready-to-wear before deciding how much customization you need.
• A standard size fits closely enough for a sensible alteration.
• You have checked the return conditions for your country and type of order.

I would still consider Indochino if

• It delivers where you live and you have a practical route for fit corrections.
• You already have a profile that works.
• You want made-to-measure and understand the current terms before ordering.

Today I would spend my money at Suitsupply. The quality, presentation and convenience suit where I am now. If Indochino resumed delivery to Austria, I would be interested in trying it again with everything I have learned since those early orders.

Before choosing Indochino, read the current review and check whether a showroom fits your travel and correction plans. For a wedding or another fixed deadline, leave room for delivery, a full try-on, alterations and a fallback garment.

Common questions

Is Suitsupply better than Indochino?

It is my current preference for suits, based on the clothes I own and buying from Austria. My purchases span different years and stages of experience. I would not present that preference as a test of today’s entire ranges.

Can you return a Suitsupply Custom Made order?

I could not confirm a current Austria return policy for Custom Made. The earlier FAQ that included those orders is no longer available. Ask Customer Service for the country-specific conditions in writing rather than assuming the ordinary return offer applies.

Does Indochino deliver to Austria?

Its published shipping list excludes Austria as checked on October 10, 2026. My current choice reflects that restriction; I cannot establish an Austria-specific reason for it.

Which is better for unusual proportions?

I have used custom clothing because of a long torso, relatively short legs and changing shoulder measurements. I would choose the process that lets me diagnose length, balance and movement and then make corrections, rather than expect a brand name to solve them.

Sources and methodology

The purchase history comes from my existing order records and support correspondence. The verdict reflects how I wear the clothes and how my preferences have changed. This is not a new side-by-side garment test.

The linked Indochino policy pages were checked on October 10, 2026. Suitsupply’s Austria returns page and terms were checked again on October 11. Its earlier Custom Made FAQ was no longer available; the current return conditions for those orders remain unverified. No return claim or fitting appointment was tested for this article.

Merchant links currently earn no commission. Read the editorial disclosure or About Lorenz for the site’s review method.